Customer Success Manager Wallonia

About Wally

Wally centralises information from different systems and makes it immediately usable in daily work. That way, Wally helps accountants save time and reduce repetitive tasks. Fewer clicks, more action.

Your role

After the sale, you are the main point of contact for our customers. You guide them in adopting Wally and make sure they get as much value out of it as possible.

You also help shape Wally's Customer Success approach in Wallonia and build a strong base of satisfied, engaged customers.

Your responsibilities

• ·Handle the onboarding of new customers
• ·Train and support users
• ·Track Wally adoption and customer satisfaction
• ·Organise regular follow-up moments
• ·Spot disengagement risks early
• ·Answer customer questions
• ·Collect and share customer feedback
• ·Identify opportunities for further growth
• ·Improve Customer Success processes
• ·Work closely with the sales, product and marketing teams

Your profile

• ·You have experience in Customer Success, account management or consultancy
• ·Experience in SaaS, accountancy or fintech is a plus
• ·You have a strong sense of customer service
• ·You communicate clearly and concretely
• ·You work proactively and in a structured way
• ·You are comfortable training and guiding customers
• ·You are able to manage several customers at once
• ·You have an entrepreneurial mindset
• ·You feel at home in a scale-up environment
• ·You speak fluent French. Knowledge of Dutch is a plus

What we offer

• ·A key role in the development of Wally in Wallonia
• ·Plenty of autonomy
• ·A direct impact on the customer experience
• ·Close collaboration with the different teams
• ·A market-conform salary
• ·A flexible working environment
• ·A warm and human team